Faculty: Vocational School The Tourism and Travel Services major focuses on the management and operation of travel-related industries, including tourism planning, hospitality, transportation, and destination marketing. Students gain skills in travel agency operations, tour planning, event management, and customer service, preparing for careers in travel agencies, tourism boards, hotels, airlines, and related fields. **Learning Objectives:** - Understand the principles of tourism and travel services. - Develop skills in travel agency operations and tour planning. - Learn customer service and hospitality management techniques. - Explore event management and destination marketing. - Analyze transportation and accommodation services. - Develop critical thinking, problem-solving, and communication skills. - Gain practical experience through projects and internships. **Major Outline:** 1. **Introduction to Tourism and Travel Services** - Overview of tourism and travel industry principles, history, and industry trends. 2. **Travel Agency Operations** - Techniques for managing travel agency services and customer relations. 3. **Tour Planning and Management** - Fundamentals of planning and managing tours, including itineraries and logistics. 4. **Customer Service and Hospitality Management** - Methods for providing excellent customer service and managing hospitality services. 5. **Event Management** - Techniques for planning and executing events, including conferences, exhibitions, and festivals. 6. **Destination Marketing** - Strategies for promoting tourist destinations and attracting visitors. 7. **Transportation Services** - Understanding various transportation modes and their roles in tourism. 8. **Accommodation Services** - Management of hotels, resorts, and other accommodation services. 9. **Sustainable Tourism** - Principles of sustainable tourism practices and their implementation. 10. **Cultural and Heritage Tourism** - Exploration of cultural and heritage tourism and their significance. 11. **International Tourism** - Understanding global tourism trends and international travel regulations. 12. **Portfolio Development** - Creating a professional portfolio showcasing tourism and travel services skills. 13. **Internship/Practicum** - Real-world experiences in travel agencies, tourism boards, hotels, or airlines. 14. **Capstone Project** - Comprehensive project applying tourism and travel services skills, such as planning a major tour, organizing an event, or developing a destination marketing campaign. **Assessment Methods:** - Tourism and travel services principles analyses - Travel agency operations projects - Tour planning and management projects - Customer service and hospitality management projects - Event management projects - Destination marketing projects - Transportation services projects - Accommodation services projects - Sustainable tourism projects - Cultural and heritage tourism projects - International tourism projects - Portfolio development projects - Internship/practicum reports - Capstone projects and presentations **Recommended Textbooks:** - "Introduction to Tourism and Travel Services" - "Travel Agency Operations" - "Tour Planning and Management" - "Customer Service and Hospitality Management" - "Event Management" - "Destination Marketing" - "Transportation Services" - "Accommodation Services" - "Sustainable Tourism" - "Cultural and Heritage Tourism" - "International Tourism" - "Portfolio Development" **Prerequisites:** Basic knowledge of business principles, customer service, and an interest in tourism and travel services. **Major Duration:** Typically 4 years for a bachelor's degree in Tourism and Travel Services. **Certification:** Graduates may pursue certifications such as: - Certified Travel Associate (CTA) - Certified Travel Counselor (CTC) - Certifications in specific travel and tourism management software **Target Audience:** Aspiring travel agents, tour operators, event planners, hospitality managers, and professionals seeking careers in travel agencies, tourism boards, hotels, airlines, and related fields. This major equips students with the managerial and operational skills needed to excel in tourism and travel services, supporting careers in various roles within travel agencies, tourism boards, hotels, airlines, and related fields.