Faculty: Vocational School The Civil Aviation Cabin Services major focuses on the management and delivery of in-flight services, passenger safety, and customer care within the aviation industry. Students gain skills in cabin crew operations, emergency procedures, customer service, and aviation regulations, preparing for careers as flight attendants, cabin crew managers, and customer service professionals in airlines and related fields. **Learning Objectives:** - Understand the principles of civil aviation and cabin services. - Develop skills in cabin crew operations and in-flight service delivery. - Learn emergency procedures and passenger safety techniques. - Explore customer service and hospitality management in aviation. - Analyze aviation regulations and standards. - Develop critical thinking, problem-solving, and communication skills. - Gain practical experience through simulations and internships. **Major Outline:** 1. **Introduction to Civil Aviation** - Overview of civil aviation principles, history, and industry trends. 2. **Cabin Crew Operations** - Techniques for managing cabin crew services and passenger relations. 3. **In-Flight Service Delivery** - Fundamentals of providing excellent in-flight service, including meal service, beverage service, and passenger comfort. 4. **Emergency Procedures and Passenger Safety** - Methods for handling in-flight emergencies, including first aid, fire safety, and evacuation procedures. 5. **Customer Service and Hospitality Management** - Techniques for providing excellent customer service and managing hospitality services in aviation. 6. **Aviation Regulations and Standards** - Understanding and complying with aviation regulations and industry standards. 7. **Crew Resource Management** - Principles of effective communication and teamwork among cabin crew members. 8. **Aircraft Familiarization** - Understanding the layout and operation of various aircraft types. 9. **Security and Safety Management** - Strategies for ensuring passenger security and safety during flights. 10. **Cultural Awareness and Communication** - Exploration of cultural differences and effective communication techniques in a multicultural aviation environment. 11. **Portfolio Development** - Creating a professional portfolio showcasing cabin services skills. 12. **Internship/Practicum** - Real-world experiences in airlines, cabin crew training centers, or aviation customer service departments. 13. **Capstone Project** - Comprehensive project applying civil aviation cabin services skills, such as developing an in-flight service plan, conducting an emergency procedure simulation, or creating a customer service training program. **Assessment Methods:** - Civil aviation and cabin services principles analyses - Cabin crew operations projects - In-flight service delivery projects - Emergency procedures and passenger safety projects - Customer service and hospitality management projects - Aviation regulations and standards projects - Crew resource management projects - Aircraft familiarization projects - Security and safety management projects - Cultural awareness and communication projects - Portfolio development projects - Internship/practicum reports - Capstone projects and presentations **Recommended Textbooks:** - "Introduction to Civil Aviation" - "Cabin Crew Operations" - "In-Flight Service Delivery" - "Emergency Procedures and Passenger Safety" - "Customer Service and Hospitality Management" - "Aviation Regulations and Standards" - "Crew Resource Management" - "Aircraft Familiarization" - "Security and Safety Management" - "Cultural Awareness and Communication" - "Portfolio Development" **Prerequisites:** Basic knowledge of customer service, communication skills, and an interest in civil aviation. **Major Duration:** Typically 2-4 years for a diploma or bachelor's degree in Civil Aviation Cabin Services. **Certification:** Graduates may pursue certifications such as: - Certified Flight Attendant - Certifications in specific aviation customer service and safety management programs **Target Audience:** Aspiring flight attendants, cabin crew managers, customer service professionals, and individuals seeking careers in airlines, cabin crew training centers, and aviation customer service departments. This major equips students with the managerial and operational skills needed to excel in civil aviation cabin services, supporting careers in various roles within airlines, cabin crew training centers, and aviation customer service departments.